Last Updated: 10/2026
This Refund Policy explains when you can get your money back for paid products sold by Charles J Sands, a sole proprietor doing business as Pixel Zero Media (“we”, “us”). It applies only to paid features of our own apps, such as Trip Buddy Pro.
1. Purchases from other companies are not covered
Pixel Zero Media is a software review and comparison site. When you buy software from another company through a link on our site, you are buying from that company, not from us. We do not receive your payment and cannot issue refunds for those purchases. Refunds for them are handled under the seller’s own terms, so please contact that company directly. See our Affiliate Disclosure for more about these links.
2. Try before you buy
Our apps are free to use with limits. For example, the free version of Trip Buddy allows up to 3 lists and 5 local searches per month. We encourage you to use the free version and confirm it suits your needs before you buy a paid upgrade.
3. 14-day refund
If you buy a paid upgrade from us, such as Trip Buddy Pro, you may request a full refund within 14 days of the purchase date. After 14 days, purchases are not refundable, except where the law of your country gives you additional rights.
4. How to request a refund
Our payments are processed by Paddle, our Merchant of Record. To request a refund, use the link in your Paddle receipt email, or visit paddle.net and choose “Request refund”. You can also email us at support@pixelzeromedia.com with the email address you used to buy and your transaction ID, and we will help you.
5. What happens after a refund
Refunds are returned to your original payment method by Paddle, and the time it takes to appear depends on your bank or card provider. When a refund is approved, your license key is deactivated automatically and Pro features stop working. The free version continues to work, and the data stored on your device is not deleted.
6. Exceptions
We do not issue refunds where there is evidence of fraud, refund abuse, or other manipulative behavior.
Starting a chargeback with your bank may suspend access to your license while it is reviewed. Please contact us first so we can try to fix the problem.
If an app has a defect that we cannot fix, tell us and we will work with you on a solution, including a refund where the law requires it.
7. Your legal rights
Nothing in this policy limits any right you have under the consumer laws where you live.
8. Contact
Questions about this policy: support@pixelzeromedia.com.